1. 14-Day Money-Back Guarantee
We want you to be completely satisfied with DeployNex. If you subscribe to a paid DeployNex plan for the first time and find that it does not meet your requirements, you may request a full refund within fourteen (14) calendar days of your initial payment.
This 14-day guarantee applies solely to the first billing cycle of a new subscription. It does not apply to subsequent recurring renewals or promotional Lifetime Deals (LTD).
2. Subscription Cancellation
You may cancel your subscription at any time directly through your dashboard under Billing Settings, or by contacting info@deploynex.com.
Upon cancellation, automatic recurring billing will stop immediately. You will retain full access to your paid plan tier and quotas until the end of your current prepaid billing cycle.
3. Refund Processing by Payment Channel
Refunds are processed back to the original payment method based on your billing jurisdiction and checkout provider:
- Thailand Customers (Stripe / PromptPay / Cards): Neonex Technologies Co., Ltd. issues refunds directly via Stripe to the originating payment instrument along with an official Thai Credit Note. Depending on your financial institution, funds typically appear within 5–10 business days.
- International Customers (Paddle.com as Merchant of Record): All orders outside Thailand are processed by Paddle.com. Refunds are issued in USD according to Paddle's Buyer Terms and standard refund guidelines.
4. How to Request a Refund
To submit a refund request within the 14-day guarantee window, please send an email to info@deploynex.com including the following details:
- Your registered DeployNex account email
- Organization Name or Organization ID
- Invoice ID, Order ID, or Transaction Reference number
- Brief description of the reason for your refund request (to help us improve our product)